Returns & Exchanges
The returns and exchanges information for Comfort One Shoes can be found here.
How do I return an online order?
Full Policy on Returns. RETURNS - $12.00 LABEL FEE. Shopping online should be as trouble free as shopping in store. For this reason, our return policy is simple. Returned in 30 days or less unworn – full refund, if this is an online order, original s
How can I make an exchange? Exchanges are free!
Was the fit not quite right and you want to swap it for a size up or down? Or maybe the color didn't quite work? Decided on something different instead? An exchange is your best option. The cost to return your exchange is on us!. Just visit the retu
How can I return an online order to a store? No Label & No Fee!
If you want to make a return in a store, please have a look at our retail locations, and you can drop off your return there. They'll make sure they get back to the right department. The store itself will not issue your refund. The refunds will be pro
What is your returns policy for store purchases?
Our store return policy is simple. Non Membership Customers. Step Ahead Members. Just contact our friendly and efficient Customer Service Team. We're here to help. Returns must be in their original condition—this means unworn and with boxes intact. I
I didn't receive my return shipping label. What should I do?
Don't worry! We have you covered! Please reach out to our amazing customer service agents by using the chat bot, email, or call us and we'll make sure the label gets to you.