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Returns & Exchanges

The returns and exchanges information for Comfort One Shoes can be found here.

What's your returns policy for online orders?

Full Policy on Returns. RETURNS - $12.00 LABEL FEE. Shopping online should be as trouble free as shopping in store. For this reason, our return policy is simple. You have 45 whole days from the day you receive your order to decide if you love it or i

How can I make an exchange? Exchanges are free!

Was the fit not quite right and you want to swap it for a size up or down? Or maybe the color didn't quite work?  Decided on something different instead? An exchange is your best option. The cost to return your exchange is on us!. Just visit the retu

How can I return an online order to a store? No Label & No Fee!

If you want to make a return in a store, please have a look at our retail locations, and you can drop off your return there. They'll make sure they get back to the right department. The store itself will not issue your refund. The refunds will be pro

What is your returns policy for store purchases?

Our store return policy is simple. You have 30 whole days from the day you made your purchase to decide if you love it or it's not quite right. Nearly everything you buy in our stores is eligible for return or exchange.*  Missed the deadline or no lo