How do I return an online order?

Click here to be taken to the automated returns portal for online orders where you will be asked to enter your order number and the zip code used for shipping.
The system will ask you questions about the reason for your return or exchange.
Once you've completed the questions, you will have the opportunity to choose between a prepaid return shipping label or a QR code, a self-managed return (you provide the shipping back to us), or to return the item(s) to a store near you.
An email will then be sent to you with instructions to complete the return.

Please note: There is a label fee for returns, but exchanges are free!

Full Policy on Returns

RETURNS - $12.00 LABEL FEE

Your refund will be processed back to your original payment method once your return is delivered to our warehouse. It’s a flat rate of $12.00 for return delivery if you choose a refund. This amount will be deducted from your refund total. Outbound shipping fees are non-refundable unless we've made an error on our end.
Please allow us 3-5 business days to process your refund after we have received it. You'll receive an email notification that your refund has been submitted to the bank. Once we've sent your refund through, it's up to your bank how quickly the refund posts to your account. Most people see their refunds post in 5-7 business days.

DETAILS

Shopping online should be as trouble free as shopping in store. For this reason, our return policy is simple.

You have 30 whole days from the day you receive your order to decide if you love it or it's not quite right. Nearly everything you buy on our site is eligible for return or exchange.* Missed the deadline? Don't worry. Just contact our friendly and efficient Customer Service Team. We're here to help.

Returns must be in their original condition—this means unworn and with boxes intact. In the rare instance where you may have received a faulty product, please Contact Us directly, and we'll set things right—right away.
We reserve the right to adjust your refund if your return arrives in a condition that does not meet our returns policy. There is a $15 re-boxing fee if you return your footwear without its original box. By "original box" we mean the SHOE box. You're welcome to ship things back in a different shipping box. Please don't use the shoe box as your shipping box! If you do, the re-boxing fee applies.
Problem with your order? Let Us Know! We're here to help. At Comfort One Shoes, we genuinely appreciate you shopping with us. Creating happy, long-term relationships is our goal. If something went horribly askew, or you're just not as happy as you'd hoped, we're here to set things right.

REFUNDS

All refunds will be credited back to the original form of payment.
If you paid with a Gift Card, your refund will be issued back to that gift card.

* Clearance items may not be exchanged, but may be returned due to limited inventory.

How do I return an online order?Updated 2 months ago